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Nov 23, 2024
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Catalog 2019-2020 [ARCHIVED CATALOG]
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BUS 311 - Operations Management - Service Organizations
Explores operational systems in service industries such as banking, hospitality, financial services, and telecommunications. This course is also applicable to nonprofit organizations. Examines the customer service delivery, internal processes, and operational principles that govern service-based industries and nonprofit organizations. May be taken in place of BUS 309 or BUS 312. Classroom-based, hybrid or online course.
Prerequisite(s)/Corequisite(s): [Prereq: ((BUS 299 ) and (BUS 300 or BUS 300S or HOSP 300 ) and (BUS 304 ) and (BUS 305 ) with a C- or better) and (Junior or Senior Standing)]
Typically Offered: Fall, Spring
Units: 4
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